Contessina Hotels Terms & Conditions

1. Acceptance of Terms
By staying at Contessina Hotels and using our services, you agree to these Terms & Conditions. These terms apply to all guests and visitors of the hotel.
2. Reservations & Payments
• Guests must provide accurate personal information when making a reservation.
• A valid payment method is required to confirm a booking.
• Cancellation and refund policies vary based on the selected rate plan and will be communicated at the time of booking.
3. Check-in & Check-out
• Standard check-in time is 15:00pm, and check-out time is 11:00am
• Early check-in or late check-out requests are subject to availability and may incur additional charges.
4. Guest Conduct
• Guests must respect hotel property, staff, and other guests.
• Any damage caused by a guest will be charged to their account.
• Disruptive behavior may result in immediate eviction without a refund.
5. Use of Facilities
• Guests have access to designated hotel amenities, subject to operational hours and availability.
• The hotel is not responsible for any lost or stolen belongings.
6. Email & Personal Data Usage
• By providing your email and personal data, you consent to the collection, use, and processing of your information as outlined in our Privacy Policy.
• Your data will not be shared with third parties without your consent.
• Guests may opt out of marketing communications at any time.
7. Liability & Security
• The hotel is not liable for personal injuries, loss, or damage to personal belongings.
• Guests should use the in-room safes to secure valuables.
8. Changes to Terms
• Contessina Hotels reserves the right to modify these Terms & Conditions at any time. Updates will be communicated via our website or email.
9. Contact Information
For any questions or concerns, please contact us at info@contessinahotel.com .
By staying at Contessina Hotels, you acknowledge and agree to these terms.